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What to do if an import customs clearance agent doesn't pay the payment, and what are the solutions?

NO.20250716*****

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I hired an import customs clearance agent to handle my cargo customs declaration, but they've been delaying the payment (likely a typo, should be "payment") for a long time, always making excuses. I have the signed contract and kept all communication records. How should I handle this situation? How can I recover the money they owe me as soon as possible and minimize my losses?

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Professional consultant answers

Michelle Chen
Michelle ChenYears of service:3Customer Rating:5.0

Business coordination consultantConsult

If an import customs clearance agent refuses to pay, first, based on the contract and communication records, try friendly negotiation again. Clearly point out their breach of contract and demand timely payment as agreed, keeping records of the negotiation. If negotiation fails, send a lawyer's letter to formally demand payment and warn of legal consequences, which may pressure them. If the lawyer's letter doesn't work, file a lawsuit in court, using the contract and communication records as strong evidence to demand payment and breach penalties. Apply for property preservation during litigation to prevent asset transfers and ensure payment after winning the case.

You can also complain to relevant industry associations to apply public pressure. In short, take active measures to protect your rights.

Amanda Yang
Amanda YangYears of service:3Customer Rating:5.0

Cost control consultantConsult

Expose the agent's behavior within the industry to damage their reputation, which may pressure them to pay.

William Yang
William YangYears of service:5Customer Rating:5.0

International logistics consultantConsult

Check if they have other business partners and try contacting them to apply indirect pressure for payment.

Robert Chen
Robert ChenYears of service:6Customer Rating:5.0

Customer service consultantConsult

Check if the contract includes an arbitration clause. If so, arbitration might be faster than litigation.

David Li
David LiYears of service:6Customer Rating:5.0

Senior customs declaration consultantConsult

Try finding a mediator, such as a mutually respected third party, to help resolve the issue.

Emily Liu
Emily LiuYears of service:10Customer Rating:5.0

Settlement and payment expertConsult

Review the contract for late payment penalties and include them in your claim.

Elizabeth Li
Elizabeth LiYears of service:3Customer Rating:5.0

Compliance and risk managerConsult

Send a formal payment demand letter with clear deadlines and consequences, which is more forceful than regular communication.

James Liu
James LiuYears of service:10Customer Rating:5.0

Foreign trade tax refund consultantConsult

For large unpaid amounts, consider hiring a professional debt collection agency, but choose a reliable one.

Sarah Zhang
Sarah ZhangYears of service:8Customer Rating:5.0

Document expertConsult

Monitor the company's financial status and report any executable assets to the court promptly.

The relevant questions or replies only represent the user’s personal stance and do not represent any views of this website.

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