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Why do we need to pay agency fees for import customs declaration? Is this fee reasonable?

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I recently have a batch of goods to import, and the freight forwarder said they will charge an agency fee. I don’t quite understand why this fee is necessary. What services does this agency fee include? Is it reasonable to charge this fee? I hope someone can explain it to me in detail.

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Professional consultant answers

Elizabeth Li
Elizabeth LiYears of service:3Customer Rating:5.0

Compliance and risk managerConsult

It’s quite common and reasonable to charge agency fees for import customs declaration.

First, freight forwarders handle a series of complex customs procedures for you. For example, they prepare various customs documents such as commercial invoices, bills of lading, packing lists, etc. Sorting and reviewing these documents require professional knowledge and experience. Even a small mistake could lead to delays or rejection of the declaration.

Second, they communicate and coordinate with customs and other relevant departments to stay updated on requirements and feedback during the declaration process, ensuring smooth customs clearance.

Moreover, freight forwarders also provide value-added services, such as assisting with potential inspection issues. The agency fee covers these labor costs, professional expertise, and resource investments, so overall, it’s reasonable.

William Yang
William YangYears of service:5Customer Rating:5.0

International logistics consultantConsult

The agency fee for import customs declaration is mainly because freight forwarders invest labor costs—they assign dedicated personnel to handle your customs declaration.

Andrew Huang
Andrew HuangYears of service:7Customer Rating:5.0

Supply chain optimization expertConsult

Charging an agency fee is reasonable. Freight forwarders are responsible for ensuring the customs process complies with regulations. Otherwise, you’d face even more trouble handling issues yourself.

James Liu
James LiuYears of service:10Customer Rating:5.0

Foreign trade tax refund consultantConsult

Freight forwarders charge agency fees to better provide follow-up services, such as resolving any issues that might arise after customs declaration.

Robert Chen
Robert ChenYears of service:6Customer Rating:5.0

Customer service consultantConsult

Customs procedures are complicated, and freight forwarders have professionals who can complete them efficiently. The agency fee is compensation for their professional services.

The relevant questions or replies only represent the user’s personal stance and do not represent any views of this website.

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