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Who is responsible for handling the tax refund for export agency companies?

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Our company plans to hire an export agency to assist with product exports, but we are unclear about the tax refund process. We would like to ask: who handles the tax refund—the client (us) or the agency? Is the tax refund process complicated? If issues arise during the refund process, how are responsibilities divided? We hope a professional can provide answers so we can prepare in advance.

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Professional consultant answers

Robert Chen
Robert ChenYears of service:6Customer Rating:5.0

Customer service consultantConsult

In export agency business, generally, the party who declares the exports is the one who applies for the tax refund. Typically, if the export agency declares the goods under its own name, the agency handles the tax refund. However, if the agency declares the goods under the client's name and meets other relevant conditions, the client should apply for the tax refund.

For the client to apply for the tax refund, the following conditions must be met: the agency must issue a proof of agency export goods, and the client must have valid and legal purchase documentation for the exported goods. The tax refund process is relatively complex and requires extensive documentation, such as customs declarations, export invoices, and purchase invoices. If issues arise during the refund process, the agency is responsible if the error lies with them, while the client is responsible if the issue stems from incorrect documentation provided by the client. It is recommended that both parties clarify the division of responsibilities in the agency agreement in advance.

Amanda Yang
Amanda YangYears of service:3Customer Rating:5.0

Cost control consultantConsult

If the export agency adopts a "false self-operation, true agency" model, the agency handles the tax refund, but this carries significant tax risks and is not recommended. Normally, the refunding party should be determined based on the name under which the goods are declared.

James Liu
James LiuYears of service:10Customer Rating:5.0

Foreign trade tax refund consultantConsult

Generally, as long as the conditions are met, whether the client or the agency handles the tax refund, the refund amount ultimately goes to the client—only the operating party differs.

Joseph Zhou
Joseph ZhouYears of service:10Customer Rating:5.0

Senior foreign trade managerConsult

If the client is a manufacturing enterprise and meets certain conditions, it may be more appropriate for the client to handle the tax refund. The specifics depend on the company's actual situation.

William Yang
William YangYears of service:5Customer Rating:5.0

International logistics consultantConsult

During the tax refund process, both parties must cooperate closely. The agency should promptly provide customs declaration and other relevant information, while the client should prepare purchase documentation and other materials in a timely manner to ensure a smooth refund process.

David Li
David LiYears of service:6Customer Rating:5.0

Senior customs declaration consultantConsult

Once the refunding party is determined, follow the corresponding process. If policy changes occur, consult the local tax authorities promptly.

Emily Liu
Emily LiuYears of service:10Customer Rating:5.0

Settlement and payment expertConsult

Regardless of who handles the refund, pay attention to the tax refund application deadline to avoid missing it and losing the refund opportunity.

Michelle Chen
Michelle ChenYears of service:3Customer Rating:5.0

Business coordination consultantConsult

Before signing the agency agreement, clarify all tax refund details to benefit both parties and avoid disputes later.

Sarah Zhang
Sarah ZhangYears of service:8Customer Rating:5.0

Document expertConsult

There are some differences in tax refund details between a trading company entrusting an export agency and a manufacturing enterprise entrusting an export agency, so pay attention to these distinctions.

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