How should an export freight forwarding dialogue be written? Are there any techniques?
Solved#Freight forwarding#
I've just started doing foreign trade business and need to communicate with an export freight forwarder about relevant matters, but I'm not quite sure how to write an export freight forwarding dialogue. For example, how to greet at the beginning, how to ask about specific business content such as prices, transportation time, and customs declaration in the middle, and how to end the dialogue appropriately at the end? I hope to get some practical suggestions so that I can communicate effectively with the export freight forwarder smoothly.
Professional consultant answers
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
First of all, when greeting at the beginning, be polite and concise. For example, "Hello, I'm [Your Name] from [Company Name], and I'd like to consult about export freight forwarding related services." This can let the other party quickly understand your identity and purpose.
When asking about business content in the middle, be well-organized. When asking about the price, you can say, "Excuse me, for this batch of goods (specify the weight, volume, etc.) from [Port of Loading] to [Port of Discharge], how much is the freight and what fees are included?" When asking about the transportation time, you can say, "Under normal circumstances, how long does it take for this batch of goods to reach the port of destination from the time of departure?" Regarding customs declaration, you can ask, "Is the customs declaration procedure handled by your company? What information do I need to provide?"
At the end, you can say, "Thank you very much for your patient answers. I'll contact you later after I've thought it over. Wish you a pleasant work!" This not only expresses gratitude but also leaves room for follow-up communication.
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
The beginning can be more enthusiastic, like "Hello, friend. I have a batch of goods to export and I want to find you as an agent." Then directly get to the point. When asking about the price, simply say, "From XX to XX, how is the freight calculated?" When asking about the transportation time, ask, "How long will it take to arrive?" At the end, say, "Okay, I got it. I'll contact you later."
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
The greeting can be more formal, like "Dear person in charge of the freight forwarding company, hello." When asking about the price, be more detailed, for example, ask if there are any additional fees besides the basic freight. When asking about the transportation time, you can ask if there are peak and off-peak seasons and if there are any differences in time. At the end, you can say that you hope to keep in touch and look forward to cooperation.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
Start directly with "Hello, I want to export goods and I'd like to know about the agency service." When asking about the price, ask clearly about the charging method. Regarding the transportation time, also ask if it's possible to expedite the transportation. At the end, you can say, "Thank you for the information. I'll compare and then make a decision."
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
At the beginning, say "Hello, sorry to bother you. I'm in foreign trade and I'd like to consult about freight forwarding." In the middle, when asking about business, for example, when asking about customs declaration, ask if the customs declaration process is complicated. At the end, say "Sorry to trouble you. I'll consider it and give you a reply later."
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
When greeting, say "Hello, my company has a demand for export freight forwarding." When asking about the price, ask if there are any preferential policies. When asking about the transportation time, ask if it can be guaranteed to arrive on time. At the end, say "Thank you for your introduction. I'll communicate with you if there's any news later."
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
Start with "Hello, I'd like to learn about export freight forwarding." When asking about the price, you can ask if the insurance cost is included. When asking about the transportation time, ask if it will be affected by factors such as weather. At the end, say "Thank you. I'll first digest the information."
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Start with "Hello, I have a batch of goods to export and I'm looking for a freight forwarder." When asking about the transportation time, ask clearly if holidays will have an impact. At the end, say "Thanks for the answers. I'll discuss it with my team."
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
When greeting, say "Hello, I'd like to consult about export freight forwarding." When asking about business, for example, regarding packaging, ask if the agent provides packaging services. At the end, say "Thank you. Contact you later."
Jennifer WangYears of service：4Customer Rating：5.0
Market development consultantConsult
At the beginning, say "Hello, I'm in foreign trade and I need to find a freight forwarder." When asking about the price, ask if there are different prices according to the shipment volume. At the end, say "Thank you. I'll consider comprehensively."