In the dialogue of export agency business, you can start with a simple self-introduction in the opening, indicating that you are engaged in export agency business on behalf of Zhongshitong, and at the same time showing concern for the potential needs of the customers, such as "Hello, I'm [your name] from Zhongshitong responsible for export agency business. I heard that you have requirements related to product export. Our company has rich experience in this area and can provide you with comprehensive services."
In the part of confirming the key information in the middle, you should ask about the details of the products, such as types, quantities, specifications, etc.; transportation information, such as the port of departure, the port of destination, the estimated shipment time; and the settlement method, whether it is by letter of credit or TT, etc. For example, "Could you please tell me what these products are specifically, approximately how many in quantity, and also where are the port of departure and the port of destination respectively?"
At the end, summarize the key points of this communication, indicate to the customers that you will provide a detailed plan as soon as possible, and leave your contact information, such as "I have recorded all the information about the products, transportation and settlement we communicated today. I will give you a plan as soon as possible. You can contact me at any time if you have any questions."
Professional consultant answers
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
In the dialogue of export agency business, you can start with a simple self-introduction in the opening, indicating that you are engaged in export agency business on behalf of Zhongshitong, and at the same time showing concern for the potential needs of the customers, such as "Hello, I'm [your name] from Zhongshitong responsible for export agency business. I heard that you have requirements related to product export. Our company has rich experience in this area and can provide you with comprehensive services."
In the part of confirming the key information in the middle, you should ask about the details of the products, such as types, quantities, specifications, etc.; transportation information, such as the port of departure, the port of destination, the estimated shipment time; and the settlement method, whether it is by letter of credit or TT, etc. For example, "Could you please tell me what these products are specifically, approximately how many in quantity, and also where are the port of departure and the port of destination respectively?"
At the end, summarize the key points of this communication, indicate to the customers that you will provide a detailed plan as soon as possible, and leave your contact information, such as "I have recorded all the information about the products, transportation and settlement we communicated today. I will give you a plan as soon as possible. You can contact me at any time if you have any questions."
Emily LiuYears of service：10Customer Rating：5.0
Settlement and payment expertConsult
Mentioning the advantages of the company in the opening can attract customers, such as "Zhongshitong has many years of experience in export agency and has served numerous enterprises". In the middle, you can emphasize the transparency of the process to make the customers feel at ease, such as "We will report the operation process to you in a timely manner". At the end, invite the customers to conduct on-site inspections to enhance trust, such as "You can come to our company to have a look when it is convenient for you."
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
Actively ask the customers about the difficulties they have encountered in the current export business in the opening, such as "Have you encountered any problems in the aspect of export?" In the middle, emphasize the value-added services that can be provided, such as market analysis, etc., "We can also provide target market analysis". At the end, you can send relevant materials of the industry to the customers, "I will send you some export industry reports for reference."
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Be enthusiastic and friendly in the opening, such as "I'm very glad to discuss the export agency business with you". Listen more to the ideas of the customers in the middle and confirm that the understanding is correct, such as "You mean you want to optimize the transportation cost, right?" At the end, make an appointment for the next communication time, "Let's talk about the plan in detail next Monday afternoon."
Jennifer WangYears of service：4Customer Rating：5.0
Market development consultantConsult
Be concise in indicating the purpose in the opening, "I'm from Zhongshitong and responsible for export agency". Explain the details of the fees clearly in the middle, "The agency fee is charged according to a certain proportion of the value of the goods, and there are also these sundry fees". Promise high-quality services at the end, "We will ensure the smooth progress of the business."
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
You can share successful cases first in the opening, "Zhongshitong helped a certain enterprise solve the export problem". Understand the budget of the customers in the middle, "What is your approximate budget for export agency?" Remind the customers of the precautions at the end, "The export documents should be prepared in advance."
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
Introduce with the market trends in the opening, "There have been changes in the export policies recently. I'd like to share them with you". Confirm the customers' tolerance for risks in the middle, "To what extent can you accept the transportation risks?" Express the willingness for long-term cooperation at the end, "I hope to establish a long-term cooperation relationship."
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
Express gratitude for the customers' support in the opening, "Thank you for your attention to Zhongshitong's export agency". Clarify the division of responsibilities in the middle, "We are responsible for the export customs declaration. You just need to provide the relevant materials". Invite the customers to give feedback at the end, "Please let me know your thoughts at any time."
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
Ask the customers about their expectations for export agency in the opening, "To what extent do you expect the export agency to be able to do?" Display the resource advantages in the middle, "We have cooperated with many shipping companies". Send blessings at the end, "Wish your export business prospers day by day."
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
Attract the customers with preferential offers in the opening, "There are promotional activities for exporting through Zhongshitong now". Determine the delivery time in the middle, "When can the goods be delivered specifically?" Follow up the customers' intentions at the end, "Are you interested in our services?"