How should the equipment export maintenance agency be operated? Can any expert elaborate on it?
Solved#Export agent#
Some equipment of our company has malfunctioned after being exported abroad. We want to find an agency to help with the maintenance. We haven't been involved in this aspect before and don't know exactly how to do the equipment export maintenance agency. I'd like to ask, from finding an agency to the completion of maintenance, what processes are involved in between, and what are the things that need special attention? I hope friends with experience can talk about it. Thank you!
Professional consultant answers
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
First of all, you need to find a reliable agency. You can screen through industry reputation, online search, etc., such as agencies like Zhongshitong that have rich experience. When communicating with the agency, clarify information such as the equipment malfunction situation and the export destination.
Secondly, sign a detailed contract to stipulate the rights and obligations of both parties, including the maintenance scope, costs, time nodes, etc., to avoid subsequent disputes.
Then, assist the agency in preparing relevant materials, such as the original equipment documents, malfunction reports, etc., to facilitate the agency's understanding of the equipment and formulating a maintenance plan.
During the maintenance process, maintain close communication with the agency to keep abreast of the progress. After the maintenance is completed, check the repair situation of the equipment and relevant documents to ensure that the equipment can be put into normal use. At the same time, also confirm that the maintenance records and other materials provided by the agency are complete.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
When looking for an agency, pay attention to its resources in the export destination, such as whether there is a local maintenance team. This can improve the maintenance efficiency. Also, make it clear about the supply channels of maintenance parts, whether to use original factory parts or compatible parts. Different parts may affect the equipment performance and cost.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
Pay attention to the qualifications and reputation of the agency. You can check its past cases to understand its ability to handle similar equipment maintenance. In addition, the transportation link also needs to be emphasized. When sending maintenance tools and parts from domestic to foreign countries, consider the transportation time and transportation risks.
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
Negotiate the warranty terms with the agency, such as how long the equipment can be under warranty after maintenance. Also, the payment method of the fees. Don't pay in full at once. Pay the balance after the equipment is repaired and inspected without problems to protect your own rights and interests.
Amanda YangYears of service：3Customer Rating：5.0
Cost control consultantConsult
Before the maintenance, it is best to record the current situation of the equipment in detail, including the malfunction phenomena, damaged parts, etc. This will not only help the agency accurately judge the problem but also enable comparison after the maintenance to confirm the maintenance effect.
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
Consider the emergency handling ability of the agency. If new problems arise during the maintenance process, see if the agency can respond quickly and solve them. In addition, language communication is also very important to ensure that both parties can clearly communicate about the equipment situation.
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
Understand the composition of the agency's quotation. Some may have hidden fees. And clarify the custody responsibility of the equipment during the maintenance period to avoid the situation of equipment loss or damage.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
Pay attention to the relationship between the agency and local customs and other departments. Because it involves equipment import and export, whether the customs clearance process is smooth or not affects the maintenance progress. If the customs clearance is delayed, the equipment cannot be repaired in time.
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
Require the agency to report the maintenance progress regularly so that you have a clear idea. In addition, for the maintenance plan, if you have professional personnel, they can participate in the discussion to ensure the rationality of the plan.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Evaluate the after-sales service of the agency. After the maintenance is completed, in case there are minor problems again, see if the agency is willing to handle them in time. Don't just leave it alone after the maintenance.