What should be done if the freight forwarder for foreign trade exports loses the goods? Come and offer some suggestions!
Solved#Freight forwarding#
Our company is engaged in foreign trade exports and hired a freight forwarder to transport the goods. Unexpectedly, the freight forwarder actually lost the goods, which really worried me. The value of the goods is not low, and the delivery time is almost up. What should we do now? Should we negotiate compensation with the freight forwarder first, or directly take legal action? Are there any relevant procedures and precautions? I hope everyone can give me some suggestions. Thank you!
Professional consultant answers
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
First of all, don't panic. In this situation, the first step is to communicate with the freight forwarder as soon as possible, asking them to explain the specific circumstances such as the reasons and time of the goods loss, and clearly put forward the compensation requirements. During the communication, pay attention to keeping all relevant chat records, emails and other evidence for later use.
If the negotiation of compensation with the freight forwarder fails, then consider taking legal action. Before taking legal action, collect sufficient evidence, such as the freight forwarding contract, proof of the value of the goods, delivery vouchers of the goods, etc. These evidences can strongly support your claims.
At the same time, also pay attention to the communication with the customers. Honestly inform them of the situation of the goods loss and the progress of your handling, strive for their understanding, avoid losing their trust, and try to minimize business losses.
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
You can first check the contract signed with the freight forwarder to see how the liability for compensation in case of goods loss is stipulated in the contract, and claim compensation according to the contract terms.
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
Report the case to the insurance company in a timely manner. If you have purchased freight insurance before, the insurance company will make corresponding compensation according to the insurance clauses.
Jennifer WangYears of service：4Customer Rating：5.0
Market development consultantConsult
Prepare a detailed list of goods, including the types, quantities, values, etc. of the goods. This is crucial for determining the amount of compensation.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
Understand the reputation and financial situation of the freight forwarder company. If its financial situation is not good, it may be difficult to get compensation even if you win the lawsuit. When necessary, you can apply for property preservation.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
Consult a professional international trade lawyer. The lawyer can give professional legal opinions based on the actual situation, telling you the possibility of winning the lawsuit and the best handling plan.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
You can file a complaint with the industry association. Some industry associations can help mediate disputes between freight forwarders and shippers and prompt freight forwarders to take responsibility.
Amanda YangYears of service：3Customer Rating：5.0
Cost control consultantConsult
Evaluate the feasibility of re-supplying and exporting the goods. If there is enough time, re-organize the export of the goods to reduce the impact on the customers.
Emily LiuYears of service：10Customer Rating：5.0
Settlement and payment expertConsult
When negotiating a solution with the freight forwarder, besides the amount of compensation, you can also consider asking the freight forwarder to bear the costs of remedial measures such as re-transportation.