Our company recently started import and export business and has no prior experience with freight forwarders. We're unsure whether using them is reliable. We're concerned about potential cargo damage, delayed delivery, and hidden fees. Can anyone familiar with this share whether freight forwarders are reliable for import and export? If they are, what should we look for when choosing one?
I plan to engage in import and export freight forwarding work and want to know how to do it, including what capabilities I need to possess and what processes I need to master. The best answer points out that one should be familiar with the business processes from soliciting cargo, booking space, customs clearance to delivery, have good communication skills, master professional knowledge, and build a good reputation and customer relationships.
The company has import and export business and asks about the feasibility of finding a freight forwarder, whether there are risks, and what services and advantages it can bring. The best answer states that finding a freight forwarder is a good choice. They can provide professional logistics solutions, obtain preferential freight rates with their extensive resources, and handle customs declaration and inspection procedures. Although there are risks, choosing the right freight forwarder can bring convenience and advantages to the import and export business.
I'm collaborating with a freight forwarder to transport goods and am wondering if the freight forwarder has the right to engage in import and export, fearing that it might affect the transportation process. The best answer states that a freight forwarder doesn't necessarily have the right to engage in import and export. Its main responsibility is to arrange matters related to the transportation of goods. Only some companies apply for and obtain the right to engage in import and export operations when registering. Most of them assist customers with the right to engage in import and export in handling freight formalities. It depends on the specific qualifications of the company.
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Professional consultant answers
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
Using freight forwarders for import and export is reliable, but you must choose the right one. Professional and reputable forwarders, like Sinotrans, leverage their extensive experience and resources to optimize shipping routes, improve efficiency, and reduce costs. They are familiar with import/export procedures and can handle complex documentation, minimizing customs delays. Regarding cargo damage or delays, professional forwarders mitigate risks through high-quality logistics partners and comprehensive insurance. Transparent pricing ensures no hidden fees. When selecting a forwarder, verify their qualifications (e.g., industry certifications), check their reputation among peers, and assess their service capabilities, including route coverage and special cargo handling. This way, you can find a reliable freight forwarder.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Generally, it's reliable—many import/export businesses rely on freight forwarders. Opt for larger, well-established ones with more resources and problem-solving capabilities.
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
Yes, forwarders provide end-to-end services, from booking to customs clearance. Just ensure the contract clearly defines responsibilities and liabilities for accountability.
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
Freight forwarders are reliable for solving shipping challenges. But don’t just compare prices—cheaper options may compromise service quality. Balance cost and service.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
They’re reliable—forwarders stay updated on industry trends and adjust shipping plans accordingly. Review contract terms carefully to avoid hidden fees.
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
Most forwarders are reliable and save businesses time. Check their warehouse management capabilities to ensure cargo safety during storage.
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
Using forwarders for import/export is efficient. Prioritize those with robust cargo tracking systems for real-time updates.
Amanda YangYears of service：3Customer Rating：5.0
Cost control consultantConsult
Reliable, but choose carefully. Ask for case studies to evaluate their track record.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
Freight forwarders are reliable, but their partnerships with shipping lines matter—strong relationships ensure stable space and transportation.