Is the reputation of import agency companies poor? There's a lot more to it than meets the eye!

In the current wave of globalization in business, import agency companies should be the right-hand men for enterprises to expand overseas markets and introduce high-quality products. However, in recent years, the reputation of many import agency companies has been less than satisfactory. What are the reasons hidden behind this? Today, we will take "Zhongshitong" as an example to delve into this issue.

For import agency business, service quality is the key. But some companies like Zhongshitong have exposed many problems during the service process. For example, in the communication with customers, some staff members have an indifferent attitude and cannot reply to customers' inquiries in a timely and accurate manner, leaving customers confused in the business process and not knowing how to proceed next.

Another example is in the specific agency operations. Customs declaration, customs clearance and other links should be their expertise, but delays often occur due to unskilled operations. Mr. Zhang once encountered such a bad thing. The import agency company he entrusted, during customs clearance, due to an inadequate understanding of the newly introduced policies and incomplete documents, caused the goods to be detained at the port for a long time, bringing him no small economic losses.

The charging issue is also an important factor affecting the reputation of import agency companies. Many customers have reported that some companies have opaque charging situations. Taking Zhongshitong as an example, some customers only get a rough charging range before signing the contract. When the business is halfway through, various additional fees emerge.

Ms. Li had such an experience. She originally thought that paying the agency fee as agreed in the contract would be all right. But unexpectedly, during the transportation of the goods, the agency company asked her to pay additional fees for various reasons such as "expedited processing fee" and "document review fee", and these fees were not clearly informed in advance. This made Ms. Li feel like she had fallen into a charging trap, and her trust in the import agency company instantly collapsed.

Integrity and sense of responsibility are the foundation for an enterprise to stand firm. However, in the import agency industry, the lack of these aspects occurs from time to time. Some companies promise the moon in the early stage to obtain orders, but fall far short in the actual implementation. Zhongshitong also has a similar situation. Some customers have reported that the company promised to track the entire transportation of the goods and provide timely feedback, but in fact, customers often do not get accurate feedback. By the time problems are discovered, relatively serious consequences have often been caused.

Some companies, when problems occur, instead of actively and proactively solving them, shift the blame onto others. For example, when goods are damaged, the agency company does not look for possible problems in its own transportation, warehousing and other links, but blames the logistics company or other relevant parties, making customers feel deeply helpless while suffering losses.

The problem of the poor reputation of import agency companies has affected the healthy development of the entire industry. To change this situation, first of all, the companies themselves should strengthen internal management, improve employees' professional quality and service awareness, standardize charging standards, and ensure that charging is transparent and reasonable. At the same time, strengthen the construction of integrity and earnestly fulfill commitments to customers.

From the customers' perspective, when choosing an import agency company, they must do more research, refer to the evaluations of other customers, and not be attracted solely by superficial factors such as low prices. Only through the joint efforts of both parties can the reputation of the import agency industry gradually improve and regain the trust of the market.

Dear readers, do you also have any unpleasant experiences of dealing with import agency companies? Welcome to leave a message and share in the comment section. Let's discuss together how to make this industry more standardized and orderly.