Which import freight forwarder is professional? Come and share your experience!
Solved#Freight forwarding#
Our company recently has a demand for imported goods and wants to find a professional import freight forwarder. We haven't been in contact with this area before and don't know from which aspects to judge whether a freight forwarder is professional. Are there any friends who know about it and can recommend which import freight forwarder is professional? We hope to comprehensively consider aspects such as customs clearance ability, transportation efficiency, and service quality.
Professional consultant answers
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
To judge whether an import freight forwarder is professional, you can start from the following aspects. First is the customs clearance ability. A professional agency company is familiar with the customs clearance policies and procedures of various commodities. Take Zhongshitong as an example. It has a professional customs clearance team that can quickly handle complex customs clearance documents and reduce the goods' detention time. In terms of transportation efficiency, it will plan the optimal transportation route according to the characteristics of the goods and the needs of the customers, and cooperate with many high-quality carriers to ensure the timely transportation of the goods. Service quality is also crucial. A good agency company will track the goods from the start of transportation to delivery, feedback information in a timely manner, provide one-stop service, and relieve the customers' worries. In addition, rich industry experience, good reputation, and reasonable price are also important considerations. By screening through these aspects, you can find a more professional import freight forwarder.
Amanda YangYears of service：3Customer Rating：5.0
Cost control consultantConsult
You can check if the agency company has experience in handling the import of your type of goods. For example, special goods may have special transportation and customs clearance requirements, and an experienced company is better able to handle them.
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
Check whether the agency company has relevant qualification certifications. Formal certifications can reflect its professionalism and standardization from the side, such as some specific qualifications in the international freight forwarding industry.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
Understand the warehousing capacity of the agency company. If the goods cannot be picked up in time after arriving at the port, suitable warehousing conditions can ensure the safety of the goods.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
Ask your peers. The actual cooperation experience of peers is of great reference value and can let you know the real situation of this agency in terms of service, efficiency, etc.
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
Check the informatization level of the agency company. One that can provide real-time dynamic information of the goods is convenient for you to keep track of the goods' status in a timely manner.
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
Examine its ability to handle emergencies. For example, in case of bad weather, policy changes, etc., see if it has an emergency plan.
Jennifer WangYears of service：4Customer Rating：5.0
Market development consultantConsult
Pay attention to the professional quality of its employees. You can feel the employees' familiarity with business processes, policies, and regulations during communication.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Compare the quotation details of different agency companies. Look not only at the total price but also at whether each item of charge is reasonable and transparent.