Problems of non-compliance in agency exports are bothering. How should they be solved?
Solved#Export agent#
Our company has found an agent to help export goods, but recently it has been found that there are non-compliant situations in the agency exports. For example, there is false information in the customs declaration materials, and some tax refund processes also seem wrong. What should we do? Will it bring serious consequences to our company? What measures should we take to deal with this situation, minimize losses and correct these non-compliant behaviors? I hope to get a professional answer.
Professional consultant answers
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
First of all, immediately stop any possible further illegal operations. Comprehensively sort out all the documents and processes in the agency export process to confirm the specific scope and degree of non-compliance. If the customs declaration materials are false, communicate with the customs broker or agent in a timely manner, truthfully explain the situation and strive to resubmit the correct materials to avoid greater troubles for the goods at the customs stage, such as being detained, fined, etc. If there are doubts about the tax refund process, contact the local tax department for consultation to see if the materials can be corrected and the operations can be standardized. If the agent deliberately violates the regulations, the liability for breach of contract can be investigated according to the contract and compensation for losses can be required. At the same time, oneself should also strengthen the learning and management of the export business, and choose a more reliable and compliant agent like Zhongshitong with a good reputation in the future. In short, timely error correction, investigation of liability, and strengthening of management are the keys to solving the problem.
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
You can first negotiate with the agent and let them give solutions. After all, they are more familiar with the business process. If the negotiation fails, then consider the legal approach.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
Seek help from the industry association. They can provide some experience and suggestions for dealing with such problems and may be able to solve them quickly.
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
Quickly set up a team within the company specifically responsible for following up and dealing with this matter to avoid the problem being delayed due to no one taking the lead.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
Sort out the financial situation to see if the non-compliant operations have already caused financial losses so as to facilitate subsequent recovery.
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
Check the contract signed with the agent to see if there are clear clauses regarding compliance to provide a basis for subsequent handling.
Jennifer WangYears of service：4Customer Rating：5.0
Market development consultantConsult
Organize relevant evidence, including emails, documents, etc., to prepare for possible negotiations or legal proceedings.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Ask colleagues in the same industry for advice. Maybe they have encountered similar situations and can share some effective ways to deal with them.
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
Pay attention to the developments of customs, tax and other departments to timely understand the penalty standards that non-compliant behaviors may face.