What thorny problems might an import and export agency encounter? Come and share your experiences!
Solved#Export agent#
I'm going to find an import and export agency to help handle the company's import and export business, but I'm worried that various problems might occur. I'd like to ask everyone, what are the common problems that an import and export agency usually has? I hope to know in advance to avoid stepping on pitfalls later, such as in terms of costs, service quality, etc. Are there any particular things that need special attention?
Professional consultant answers
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
The common problems of an import and export agency mainly concentrate on several aspects. First, there is the cost problem. Some agencies may have the situation of opaque charging, hiding some additional fees. So it is essential to clarify all the charging details before cooperation. Second, there is the qualification risk. If the agency's qualifications are incomplete, it may cause the obstruction of the import and export business, such as being unable to declare customs smoothly. Third, there is the service professionalism. An unprofessional agency may make mistakes in handling documents, affecting the timeliness of goods clearance. In addition, the credit issue cannot be ignored. Some agencies may disclose the commercial secrets of their clients. When choosing, it is necessary to select an agency with a good reputation like Zhongshitong. At the same time, the rights and obligations of both parties should be clearly defined in the contract to protect one's own rights and interests.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
There may be a problem of poor communication. The untimely transmission of information will affect the progress of the business. For example, if the information about the arrival of goods at the port cannot be informed in time, it will delay the pick-up arrangements.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Some import and export agencies have insufficient resources. For example, in terms of logistics distribution, they cannot provide diverse choices, resulting in an increase in transportation costs or a lengthening of transportation time.
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
The speed of service response is also a problem. When encountering an emergency, if the agency cannot respond quickly and solve the problem, it will bring losses to the enterprise. For example, if the goods are inspected by the customs and cannot be processed in time.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
There are also risks in terms of data security. The import and export business involves a lot of commercial data. If the agency's data protection measures are not in place, it may cause data leakage.
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
There may be a situation of incomplete services. For example, only being responsible for customs declaration and not assisting in handling various licenses. The enterprise still has to go through the procedures by itself, increasing the workload.
Jennifer WangYears of service：4Customer Rating：5.0
Market development consultantConsult
Some agencies lack sensitivity to policy changes and cannot adjust their business strategies in a timely manner. This may cause the enterprise to miss policy preferences and even violate regulations due to policy changes.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
There may be buck-passing of responsibilities during the cooperation process. Once there is a problem in a business link, the agency will not actively take responsibility and will quibble with each other.
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
Some import and export agencies have insufficient understanding of the characteristics of products in different industries and may not be able to accurately describe them when making declarations, affecting customs clearance.