I have just taken over the work related to the company's import agency and need to write the import agency goals, but I have no experience at all. I don't know where to start and what factors to consider. Are there any specific formats or key points? I hope friends with experience can give me some guidance. Thank you!
Someone has just taken over the import agency business and doesn't know how to write the goals. The best answer points out that it can start from aspects such as business volume goals, setting them reasonably in combination with the actual situation; customer satisfaction goals, paying attention to service details; cost control goals, optimizing processes, etc. When writing import agency goals, they should be practical, clear, specific, and measurable in order to carry out the business better.
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Professional consultant answers
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
You can start writing the import agency goals from the following aspects.
First, clarify the business volume goals, such as planning to complete how many import agency businesses within a certain period of time, estimating the total amount of goods imported on behalf of others, etc. This can intuitively reflect the business expansion situation.
Second, pay attention to the customer satisfaction goals, set the indicators such as the customer praise rate and the timely handling rate of complaints that need to be achieved. After all, customer satisfaction is the key to the continuation of the business.
Third, consider the cost control goals, including the cost control of transportation, warehousing, customs declaration and other links, and strive to reduce costs on the premise of ensuring the service quality.
In format, you can list the specific goals item by item, with each goal accompanied by measurable indicators and the expected completion time.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
The import agency goals should be combined with the actual situation of the company. You should look at the company's previous import agency business volume and reasonably set the growth rate as the goal on this basis.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
You can set the accuracy and timeliness of handling import procedures as goals, such as what proportion of customs declaration and inspection should be passed at one time.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
You can also set the establishment of a closer cooperation relationship with suppliers as a goal, such as expanding how many high-quality supplier resources.
Amanda YangYears of service：3Customer Rating：5.0
Cost control consultantConsult
It might as well list the improvement of the professional ability of the team as a goal, for example, the number of team members who participate in relevant training and pass the assessment.