To protect customer sources in export agency, first of all, clearly define the terms in the agency contract. For example, stipulate that without your written consent, the consignor shall not privately contact or trade with the foreign customers involved in the export agency, otherwise it shall bear the liability for breach of contract.
Secondly, establish an independent customer management system, encrypt the customer information, and only the personnel with specific permissions in the company can view it. Meanwhile, maintain good communication with foreign customers, conduct regular return visits, demonstrate professional services and advantages, enhance the customers' trust and dependence on you, and reduce the possibility that they will directly contact the consignor. Moreover, continuously optimize the service process, provide value-added services, such as logistics plan optimization, market information consultation, etc., enhance your irreplaceability in the cooperation, and make the customers more willing to cooperate with you for a long time.
Professional consultant answers
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
To protect customer sources in export agency, first of all, clearly define the terms in the agency contract. For example, stipulate that without your written consent, the consignor shall not privately contact or trade with the foreign customers involved in the export agency, otherwise it shall bear the liability for breach of contract.
Secondly, establish an independent customer management system, encrypt the customer information, and only the personnel with specific permissions in the company can view it. Meanwhile, maintain good communication with foreign customers, conduct regular return visits, demonstrate professional services and advantages, enhance the customers' trust and dependence on you, and reduce the possibility that they will directly contact the consignor. Moreover, continuously optimize the service process, provide value-added services, such as logistics plan optimization, market information consultation, etc., enhance your irreplaceability in the cooperation, and make the customers more willing to cooperate with you for a long time.
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
The back-to-back letter of credit method can be adopted. The consignor opens a letter of credit to you, and then you open a new letter of credit to the foreign customers with this letter of credit as a guarantee. In this way, neither side has complete information about the other, which protects the customer sources to a certain extent.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
Establish a deep cooperation relationship with the consignor, emphasize your professional value in the export process, such as the advantages in customs clearance and document handling, so that the consignor realizes that it cannot do without you and will not easily bypass you to contact the customers.
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
Keep the business information strictly confidential. Whether communicating with the consignor or foreign customers, avoid revealing too much information about the other side to prevent them from contacting privately.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
When contacting foreign customers, establish your own brand image so that the customers can remember your company. Even if there are changes in the future, the customers may continue to cooperate with you because they recognize you.
Amanda YangYears of service：3Customer Rating：5.0
Cost control consultantConsult
Regularly share industry trends, policy changes, etc. with foreign customers to increase the frequency of interaction with the customers and consolidate the relationship.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
After each transaction is completed, ask the foreign customers for service feedback, make timely improvements, and improve customer satisfaction.
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
When participating in industry exhibitions, contact foreign customers in the name of your own company to deepen the impression of your company on the customers.
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
Provide customized service solutions for foreign customers to meet their special needs and increase customer stickiness.