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How should the telemarketing script for agency export be said to attract customers?

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I just started doing the telemarketing work for agency export. Every time I call potential customers, I feel that my script is very stiff, and the customers hang up the phone after just a few words. I'd like to ask everyone, how on earth should the telemarketing script for agency export be said? Are there any good skills for opening, introducing products, and promoting cooperation? I hope experienced predecessors can share some practical methods to help me improve the success rate of telemarketing.

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Professional consultant answers

Robert Chen
Robert ChenYears of service:6Customer Rating:5.0

Customer service consultantConsult

First of all, we should arouse the customers' interest at the beginning. You can say: "Hello, I'm Zhongshitong, specializing in agency export services. Recently, many enterprises like yours have saved a lot of costs in export business through our services. I wonder how your export business is going?" This can not only show your identity but also throw out the benefits.

When introducing products, highlight the advantages. For example: "Our Zhongshitong has rich experience in agency export and can help you quickly handle various export procedures, such as customs declaration, inspection application, etc. The efficiency is 30% faster than the average of our peers, and we can provide a one-stop solution, so you don't need to run around."

When promoting cooperation, you can say: "If you cooperate with us now, we will formulate a customized plan according to the situation of your enterprise. There are also promotional activities recently, which can help you save a sum of money. Would you like to have a preliminary communication today?"

James Liu
James LiuYears of service:10Customer Rating:5.0

Foreign trade tax refund consultantConsult

Ask if the other party is busy at the beginning. Politeness is very important. For example: "Hello, may I ask if you are convenient to talk now? I'm Zhongshitong, and I have a good news about agency export that I'd like to share with you." If the other party says it's convenient, then continue to introduce. Don't start with a long speech.

Andrew Huang
Andrew HuangYears of service:7Customer Rating:5.0

Supply chain optimization expertConsult

Highlight professionalism when introducing. Say: "Our Zhongshitong team is familiar with the import and export policies of various countries and can help you avoid many risks, ensuring the smooth export of goods, so you don't have to worry about anything."

Sarah Zhang
Sarah ZhangYears of service:8Customer Rating:5.0

Document expertConsult

You can play the emotional card. Say at the beginning: "Hello, I've also been struggling in the export industry for a long time, and I deeply understand the difficulties. So I'm contacting you today to share some useful experiences with you and introduce our Zhongshitong's agency export services by the way."

David Li
David LiYears of service:6Customer Rating:5.0

Senior customs declaration consultantConsult

Emphasize the sense of urgency when promoting cooperation. For example: "The quota of our promotional activities this time is limited. Many enterprises have already signed up. If you don't hurry up, you may miss this good opportunity to reduce costs."

Joseph Zhou
Joseph ZhouYears of service:10Customer Rating:5.0

Senior foreign trade managerConsult

Mention the hot topics in the industry at the beginning. For example: "Hello, the export tax rebate policy has been adjusted recently. I'm Zhongshitong, specializing in studying how to help enterprises maximize their benefits under the new policy. I wonder if you are interested?"

Emily Liu
Emily LiuYears of service:10Customer Rating:5.0

Settlement and payment expertConsult

Explain the process clearly when introducing the service. "Our Zhongshitong's agency export provides one-stop service from the preparation of preliminary materials, to transportation arrangements, and then to the collection of payments in the later stage. You only need to focus on production."

Michelle Chen
Michelle ChenYears of service:3Customer Rating:5.0

Business coordination consultantConsult

You can say at the end: "Shall I send you a detailed document for you to understand first? Please feel free to contact me if you have any questions. What's your email address?" This is convenient for follow-up.

William Yang
William YangYears of service:5Customer Rating:5.0

International logistics consultantConsult

You can directly point out the customers' needs at the beginning. "Hello, I know that your enterprise may face the problem of cumbersome procedures in export business. Zhongshitong can solve it for you."

Elizabeth Li
Elizabeth LiYears of service:3Customer Rating:5.0

Compliance and risk managerConsult

Emphasize the cooperation cases. "For example, after a certain enterprise cooperated with our Zhongshitong, the export efficiency was greatly improved, and the profit margin also increased a lot. You can also have a try."

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