How should one ask an import and export agency company to get key information?
Solved#Export agent#
Our company intends to cooperate with an import and export agency company, but we are not quite sure how to ask relevant questions. For example, from which aspects should we start asking to understand whether the agency company is reliable and can meet our business needs. I would like to consult you all. What questions should be asked when communicating with an import and export agency company? I hope to get professional suggestions so that I can smoothly find a suitable agency company.
Professional consultant answers
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
When asking an import and export agency company, first ask about its service scope, such as which specific services like general trade agency, international logistics, customs declaration and inspection it can provide, and clarify whether it matches your own business. Secondly, ask about qualifications and experience, for example, how many years it has been engaged in import and export agency business and whether it has handled cases of similar products or industries. Furthermore, understand the charging standards. Besides the agency fee, are there any other hidden fees? The charging details must be clear. Then, ask about the operation processes and timeliness, that is, what is the process from order receipt to goods delivery and how long is the expected time consumption for each link. In addition, ask about the after-sales service. If there are problems with the goods during transportation, how to handle and compensate. Finally, you can understand its information system, whether it can track the goods status in real time, etc. Through these questions, the agency company can be comprehensively evaluated.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
You can ask about the company's scale, such as the number of employees, the size of the office space, etc., to understand its strength from the side. You can also ask about the customers it has cooperated with and learn about its reputation through customer feedback.
Joseph ZhouYears of service：10Customer Rating：5.0
Senior foreign trade managerConsult
Ask whether there is a professional documentary team. The accuracy and efficiency of documentary processing are crucial for import and export business. Also, ask about the ability to deal with unexpected situations, such as how to handle situations like policy changes or customs inspections.
Emily LiuYears of service：10Customer Rating：5.0
Settlement and payment expertConsult
Find out its credit rating in the customs. A high rating can enjoy more conveniences, which is helpful for the speed of goods clearance. You can also ask whether it has the advantage of local services. If local customs clearance, etc. are involved, the local advantage is very important.
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
Ask whether it can provide one-stop services. This can reduce the connection links and improve efficiency. In addition, ask about its familiarity with different trade terms to ensure that it can operate as required.
Amanda YangYears of service：3Customer Rating：5.0
Cost control consultantConsult
Find out the channels for obtaining the latest policy information. Timely understanding of policy changes is crucial for import and export business. You can also ask about its familiarity with different transportation methods to choose the optimal solution.
Jennifer WangYears of service：4Customer Rating：5.0
Market development consultantConsult
Ask what measures it has in risk control, for example, how to avoid risks such as exchange rate risks and trade barrier risks. At the same time, understand whether it can provide trade financing services, which is helpful for capital turnover.
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
Understand the professional training situation of the company's personnel. Only a professional team can provide high-quality services. Then ask about its familiarity with the trade rules of different countries and regions to avoid trade risks.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
Ask whether it has resources related to the green customs clearance channel. If so, it can speed up the goods clearance speed. In addition, ask about the measures for intellectual property protection in the import and export links.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
Find out the accuracy of commodity classification, which is related to tariff calculation, etc. You can also ask whether it can provide value-added services such as market condition analysis.