How should air freight export agency be operated? I hope experienced experts can share some insights!
Solved#Freight forwarding#
I've just got involved in the air freight export agency business, and I'm not very clear about many processes and operations. I'd like to ask everyone, how exactly should air freight export agency be done? From soliciting goods to the smooth export of the goods, what links should be noted in the middle, what procedures should be handled, and which departments should be dealt with? I hope experienced predecessors can explain in detail and give me some practical guidance.
Professional consultant answers
Andrew HuangYears of service：7Customer Rating：5.0
Supply chain optimization expertConsult
For air freight export agency, first of all, it is necessary to solicit goods, find customers with air freight needs through various channels, and understand the information of the goods such as category, weight, volume, etc.
Then book shipping space. Book shipping space with airlines according to the situation of the goods, and pay attention to the availability and price of the shipping space.
Next is to receive orders and goods, receive the customer's goods and relevant documents, such as commercial invoices, packing lists, etc. After that, it is necessary to apply for inspection and customs declaration for the goods. If the goods require commodity inspection, handle the commodity inspection in advance; declare the information of the goods to the customs and submit relevant documents to ensure compliance with export requirements.
After the goods are loaded and shipped, promptly feed back the information such as the waybill to the customer and track the transportation status of the goods until the goods safely reach the destination. Pay attention to the time nodes of each link during the whole process and communicate closely with airlines, freight forwarders, customs brokers, etc.
Michelle ChenYears of service：3Customer Rating：5.0
Business coordination consultantConsult
When doing air freight export agency, it is necessary to be familiar with the routes and transport capacity of different airlines so as to better match suitable flights for customers. In addition, packaging is also very important. Ensure that the packaging of the goods complies with the standards of air transportation to avoid damage during transportation.
Emily LiuYears of service：10Customer Rating：5.0
Settlement and payment expertConsult
When communicating with customers, it is necessary to clearly define the delivery time and place, as well as the details such as the way of freight payment. At the same time, understand the policies and regulations of the destination country to prevent the goods from being returned due to non-compliance.
Robert ChenYears of service：6Customer Rating：5.0
Customer service consultantConsult
Air freight export agency also needs to pay attention to the special requirements of the goods. For example, some goods require special packaging, and some have temperature control requirements. Only by mastering these can the smooth transportation of the goods be ensured.
Elizabeth LiYears of service：3Customer Rating：5.0
Compliance and risk managerConsult
In terms of documents, it is necessary to carefully review to ensure that the information on documents such as commercial invoices and packing lists is accurate and error-free, otherwise it may affect customs declaration and transportation.
James LiuYears of service：10Customer Rating：5.0
Foreign trade tax refund consultantConsult
During the transportation of the goods, unexpected situations such as flight delays may occur. There should be contingency plans, and timely communicate and explain to the customers to reduce the impact.
Sarah ZhangYears of service：8Customer Rating：5.0
Document expertConsult
It is very important to maintain good contact with the airport ground operation department, which can facilitate the loading and unloading and transshipment of the goods and improve the transportation efficiency.
William YangYears of service：5Customer Rating：5.0
International logistics consultantConsult
It is necessary to learn to calculate air freight, including basic freight and various surcharges, to give customers reasonable quotations and enhance competitiveness.
David LiYears of service：6Customer Rating：5.0
Senior customs declaration consultantConsult
Accumulate more industry resources in normal times, such as freight forwarders, customs brokers and other partners, so that problems can be solved in a timely manner.