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Are export agents and freight forwarders the same thing?

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I've recently just started dealing with foreign trade business and I'm a bit confused about the two concepts of export agents and freight forwarders. Some people say that an export agent is a freight forwarder, but I feel they seem a bit different. Could you please explain in detail whether an export agent is a freight forwarder? If not, what are the specific differences between them? I hope some professionals can help answer this. Thank you!

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Professional consultant answers

Robert Chen
Robert ChenYears of service:6Customer Rating:5.0

Customer service consultantConsult

An export agent is not a freight forwarder. Freight forwarders are mainly responsible for matters related to cargo transportation, such as booking shipping space, arranging transportation routes, customs declaration, inspection declaration, etc., focusing on the operations in the transportation link. While an export agent is more of a trade service role, helping enterprises without export qualifications complete export business, including handling export formalities, collecting foreign exchange, applying for tax rebates, and may also involve services such as trade financing.

For example, a freight forwarding company like Zhongshitong will focus on safely and efficiently transporting goods from the place of origin to the destination port. In addition to handling basic transportation matters, an export agent will also provide comprehensive support in the trade process, such as assisting enterprises in signing contracts with foreign customers and handling fund transfers. Simply put, the core of a freight forwarder is transportation, while an export agent covers a wider range of trade services.

Amanda Yang
Amanda YangYears of service:3Customer Rating:5.0

Cost control consultantConsult

The businesses of export agents and freight forwarders have intersections, but they are not the same. Freight forwarders focus on logistics transportation, while export agents provide more services at the trade level, such as handling trade documents and assisting in resolving trade disputes, which freight forwarders usually do not get involved in.

Elizabeth Li
Elizabeth LiYears of service:3Customer Rating:5.0

Compliance and risk managerConsult

They are not the same thing. The expertise of freight forwarders is in transportation operations, such as arranging shipping space and coordinating loading and unloading. Export agents, on the other hand, have to deal with many miscellaneous matters in the trade process, such as handling various export certificates, and are more inclined to comprehensive trade services.

Joseph Zhou
Joseph ZhouYears of service:10Customer Rating:5.0

Senior foreign trade managerConsult

An export agent is not a freight forwarder. Freight forwarders are mainly intermediaries in the transportation field, ensuring the smooth transportation of goods. Export agents are involved in the entire trade process, not only in transportation but also in handling trade contracts, etc.

Sarah Zhang
Sarah ZhangYears of service:8Customer Rating:5.0

Document expertConsult

The two are different. Freight forwarders provide services centered around cargo transportation, while an export agent is like a "general manager" for a company's exports, potentially participating from the beginning to the end of the trade, with a broader scope.

Emily Liu
Emily LiuYears of service:10Customer Rating:5.0

Settlement and payment expertConsult

The differences between export agents and freight forwarders are obvious. Freight forwarders are responsible for specific matters in the transportation link, while export agents more comprehensively control the export trade as a whole and provide enterprises with all-round export solutions.

Andrew Huang
Andrew HuangYears of service:7Customer Rating:5.0

Supply chain optimization expertConsult

An export agent is not a freight forwarder. Freight forwarders focus on cargo transportation, while export agents can assist enterprises in aspects such as business negotiations, foreign exchange collection and settlement, in addition to transportation.

Michelle Chen
Michelle ChenYears of service:3Customer Rating:5.0

Business coordination consultantConsult

They are different. Freight forwarders focus on the scheduling of cargo transportation, while export agents are involved in all aspects of international trade, providing multi-dimensional support for a company's exports.

William Yang
William YangYears of service:5Customer Rating:5.0

International logistics consultantConsult

Export agents and freight forwarders are not the same concept. Freight forwarders revolve around logistics transportation, while export agents have a larger service scope, running through the export trade process.

James Liu
James LiuYears of service:10Customer Rating:5.0

Foreign trade tax refund consultantConsult

Export agents are not equivalent to freight forwarders. Freight forwarders focus on transportation execution, while export agents are more comprehensive in trade services, such as assisting in handling export licenses, etc.

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